We realize there have been some discrepancies around shipping costs for the Vive and wanted to clarify the situation and what we intend to do about it. A small percentage of individuals received shipping estimates based on our smartphone shipping rate card as pre-orders began. Once the error was identified, the shipping costs were corrected to reflect the weight/size estimate provided by our shipping partners. In light of this error we will honor the lower quoted shipping price for those affected.
Additionally, there are significant shipping variances from region to region that are based on the shipping options available in those markets. In some markets, “ground shipping” is offered and is the least expensive way to ship. In other markets, “express shipping” is the only option and this is where we are seeing the higher shipping costs. We are continuing to investigate shipping options in these markets.